A technical question?

If you have a question regarding the use of a natural extract (essential oils, vegetable oils, macerates, hydrosols, etc.), you are of course in the right place! La Compagnie des Sens puts its expertise and the time of its teams at your disposal to advise you, whether you are a customer or not. And if you want to know more about our methods, it’s here: how are our advice written?

Before viewing the pages below, have you tried our superb search bar ? She answers a lot of questions!
For a very specific question, use our forum

A question regarding your order or a product?

For any questions regarding an order (past or future), a need for after-sales service, a product that intrigues you, a technical problem on the site, the safest way to contact us and quickly get a response, it's is of send us an email. The form below is consulted and processed every day (except weekends of course) by our teams.

PS: maybe you could find the answer here delivery & payment or there terms of Sales ?

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What if you called us instead?

No, we are not going to redirect you to a call center that will treat you like a ticket, sorry. Although it is out of fashion, you will have people online whose real first names are Laura, Yolande, Elsa, Clémence and Laura, who respond to you from Lyon, 20 meters from where your bottles are manufactured. They are available from Monday to Friday, in the morning from 8 a.m. to 12:15 p.m. and in the afternoon from 1:30 p.m. to 4 p.m. For any logistical questions or concerning our products, they are extremely efficient. The little extra? Your customer service is very knowledgeable in aromatherapy! And if your question is too specific, they will turn to our team of experts to provide you with an informed and personalized answer.

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